Privacy Policy

Introduction

This Privacy Policy explains how Creativia Store collects, uses, and protects your personal information when you visit our website or place an order with us. By using our site, you agree to the collection and use of information as described in this Policy. 

Who we are

Creativia Store is an online arts and crafts supplier based in South Africa, providing creative supplies to customers nationwide via our website https://creativia.store. References to “we”, “us” or “our” in this Policy mean Creativia Store.

Information we collect

We collect personal information that you provide directly to us when you:

  • Create an account or place an order on our website
  • Subscribe to our newsletter or marketing communications
  • Contact us for support, queries, or quotes

This may include your name, email address, phone number, billing and delivery addresses, and payment-related details processed via our secure payment providers. We also collect limited technical information automatically, such as your IP address, device information, and browsing activity through cookies and similar technologies. 

How we use your information

We use your information to:

  • Process and deliver your orders, including arranging shipping and providing order confirmations
  • Communicate with you about your purchases, queries, and customer support requests
  • Send you updates, promotions, and news about Creativia if you have chosen to receive marketing
  • Improve and personalize our website, products, and customer experience

These uses are necessary for fulfilling your orders, running our business, and, where applicable, are based on your consent (for example, for marketing emails). 

Cookies and tracking technologies

Our website uses cookies and similar technologies to help it function correctly, remember your preferences, and understand how visitors use our site. You can manage or disable cookies in your browser settings, but some features of the site may not work properly without them.

Sharing your information

We do not sell your personal information. We only share your information with trusted third parties where necessary to:

  • Process payments
  • Deliver your orders (for example, our courier partners)
  • Host and maintain our website and related services

These service providers are required to keep your information secure and to use it only for the purposes for which it was provided.

Legal basis and retention

We process your information mainly to fulfil our contract with you (for example, when you place an order), to comply with applicable laws, and for our legitimate business interests such as improving our services and preventing fraud. We keep your information only for as long as necessary for these purposes, or as required by law, and then securely delete or anonymize it.

Your rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Correct or update your details if they are inaccurate or incomplete
  • Request deletion of your personal information in certain circumstances
  • Object to or restrict certain types of processing
  • Withdraw your consent to marketing at any time

To exercise these rights or update your preferences, please contact us using the details below.

Marketing communications

If you subscribe to our newsletter or opt in to marketing, we may send you emails about new products, promotions, and creative inspiration from Creativia. You can opt out at any time by using the “unsubscribe” link in our emails or by contacting us.

Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While no system is completely secure, we work only with reputable service providers and use accepted security practices to safeguard your data. ​

Third-party links

Our website may contain links to other websites, such as suppliers, blogs, or social media platforms. Those sites have their own privacy policies, and Creativia is not responsible for their content or practices.

Children

Creativia’s website is intended for use by adults and is not directed at children under 18. We do not knowingly collect personal information from children, and if such information is discovered, it will be deleted.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or our services. The latest version will always be available on this page, and the “Last updated” date will indicate the most recent changes.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: